Support & FAQ

Get help with Coach.

Answers about your plan, Health data, and the way Coach works.

Start with the guide

Understand what
Coach is showing.

The guide explains each reading, the data it needs, and the limits of what it can tell you.

Personal support is not open yet. A private request form will be added here.

Coach cannot see my runs.

Open Apple Health and check Coach’s read permissions. Confirm that the run appears in Health.

A run recorded in another app must reach Apple Health before Coach can read it.

Do I need a Coach account?

No. Coach builds and adjusts your plan on your phone.

A training reading is missing.

Each reading needs enough usable history. Missing data is not a failed workout.

Why did my plan change?

Open the run in Coach and read its explanation. The guide explains the rules behind plan changes.

What happens after a break?

Your return depends on how long you were away and whether you kept running.

Does a chatbot choose my runs?

No. Rules choose the sessions, distances, paces, and limits.

When available, Apple’s on-device model helps phrase explanations.

When can I download Coach?

Coach is currently in limited alpha testing. Beta testing and full release dates have not been announced.

Where can I ask about privacy?

A private request form will be available here before the public release.